Refund policy

We want you to be happy with your kava. Because kava is a consumable product, we don't accept returns or offer refunds for change of mind, whether the product is opened or unopened.

Damaged or incorrect orders
If your order arrives damaged, or we sent the wrong item, please contact us as soon as possible, ideally within 5 days of delivery. Include your order number and a photo of the product and packaging. We'll arrange a replacement or refund, including any return postage.

Refunds
Approved refunds are returned to your original payment method within 5–10 business days.

Your rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Questions? Send us a message using the form on our Contact page: superiorkava.com.au/pages/contact