Privacy policy
Last updated: October 28, 2026
Superior Kava Importers ("we", "us") runs this online store on Shopify. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles.
What we collect
- Contact details: name, email, phone number, and billing and delivery addresses.
- Order details: items purchased, order history and messages you send us.
- Payment details: payments are processed securely by Shopify and PayPal. We don't see or store your full card details.
- Account details: if you create an account, your login details and preferences.
- Website usage: IP address, device and browser type, and pages visited, collected through cookies.
How we collect it
Directly from you when you order, create an account, contact us or sign up to our emails, and automatically through cookies when you use our website.
Why we use it
- To process, deliver and support your orders
- To confirm you are 18 or older
- To answer your questions
- To run, secure and improve our website and prevent fraud
- To send marketing emails, only if you've agreed. You can unsubscribe at any time using the link in any email.
- To meet our legal obligations
Who we share it with
Only the services we need to run the store: Shopify (website platform), PayPal (payments) and Australia Post (delivery). We may also share information if required by law. We don't sell your personal information.
Shopify
Our store is hosted by Shopify, which collects and processes personal information to provide and improve its services, and may use information about your interactions with our store to provide certain features. To learn more, see the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users or the Shopify Privacy Portal at https://privacy.shopify.com/en.
Overseas storage
Shopify and PayPal may store or process your information outside Australia, including in Canada and the United States.
Under 18s
Our store is for adults only. We don't knowingly collect information from anyone under 18. If you believe a person under 18 has given us their information, contact us and we'll delete it.
Security and how long we keep it
We take reasonable steps to protect your information from misuse, loss and unauthorised access. No method of sending information online is completely secure. We keep your information only as long as we need it for your orders and our legal and tax obligations.
Access and correction
You can ask to see, correct or delete the personal information we hold about you by contacting us. We may need to confirm your identity first.
Complaints
If you have a complaint about how we handle your personal information, please contact us first. We'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date.
Contact us
Superior Kava Importers Brisbane, Queensland, Australia
Contact us: superiorkava.com.au/pages/contact